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Customer Analytics

What is Cohort Analysis? And How it Helps to Retain Customers

What is Cohort Analysis? How does Cohort Analysis Help to Retain Customers? Before getting into cohort analysis and its benefits, one must take note of the fact that businesses devote a huge chunk of their resources to find new customers but, sometimes, they lose sight

| 14 Feb 2020

Here’s Why Machine Learning Data Catalogs are Becoming Popular

Why Machine Learning Data Catalogs (MLDCs) are becoming popular In part one of this blog post we had discussed what data catalogs are, and why there is an increase in their use by enterprises over the last two years. In this second and final part of that post, we look at

| 07 Feb 2020

What is Identity Resolution and How it Works

What is Identity Resolution and How it Works More and more businesses online are veering around to the fact that if they have to remain competitive, the one thing that will keep them ahead of the pack is a complete understanding of their customers. A customer’s ide

| 15 Jan 2020

What is NLP Sentiment Analysis? And Increasing use of NLP in Sentiment Analytics

This post’s focus is NLP and its increasing use in what’s come to be known as NLP sentiment analytics. By now, it is obvious that humans and machines do not speak the same language. It is also pretty clear that the two also do not share “emotions”, thoughts or feelings. B

| 24 Dec 2019

How Identity Resolution Platform Plays Key Role in Modern-day Marketing

How Identity Resolution Plays Key Role in Modern-day Marketing – Know the Customer Without a doubt, the one mantra that all digital marketers today must follow is, “Know thy customer”. But that’s easier said than done. For example, if you are a marketer, ask yoursel

| 01 Aug 2019

Is RFM Model Relevant Even Today?

A key way to make your marketing effective is trying to understand the “value” of your individual customer. Termed ‘Customer Lifetime Value’ (CLV), there are many models that measure this metric,One of the model is RFM model. Developing a comprehensive and effective mode

| 24 May 2019

The Coming of Age of Conversational Analytics

What is Conversational Analytics and How It Helps Businesses? Many analysts predicted 2019 to be the year of conversational analytics; the year when businesses will be on the road of transformation because of it. That may or may not come to pass, but there`s little doubt

| 06 May 2019

Using Artificial intelligence to Sense Buyer Intent

Using Artificial intelligence to Sense Buyer Intent – Customer Intent AI Some months ago, booking.com joined the ginger group of brands to combine artificial intelligence with mobile to get a heads-up in anticipating a customer’s purchase intent. Booking.com app use

| 28 Dec 2018

How Smart Personal Assistants Transform Your Business

The introduction and adoption of Intelligent Personal Assistants (IPA) such as Google Assistant, Apple Siri, and Amazon Alexa have, to some degree, changed a customer`s journey. It`s over 7 years since the advent of the first IPA, so it would be the right time to ask thi

| 31 Jul 2018