Attract, Engage & Retain your best Customers

Customer Analytics Services

Use Express Analytics’ proven AI solutions to increase customer research. We at Express Analytics offer strategic CX consulting along with experienced resources to implement complete data analytics solutions.

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Our Services

We Provide Best Services

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World Class Innovation
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World Class Innovation
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Marketing Features
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Marketing Features
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AI best generation
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AI best generation
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Express Analytics’ Approach

Empower your business with our Analytics Solutions
Express Analytics’s approach to customer engagement Empower your business with our framework of customer analytics solutions
Our Services

  • Customer Profiling Analytics

    Customer Profiling Analytics

    • Express Analytics has mastered the art and science of profiling customers and modeling analytics based on their buying behavior.
    • Our proprietary algorithms create a profile of your customers based on their long-term behavior and recent browsing activity. This dramatically decreases your cost of conversion and improves the return on marketing spend.
    • We marry customer lifetime value with their journey stage and your product categories. Our algorithms detect which community they naturally align with, leading to micro-segmentation. We strive to achieve a solo segment based on the journey stage, community, and CLTV.

  • Customer Segmentation

    Customer Segmentation

    • In today’s competitive landscape, complete customer information is a powerful source of competitive advantage for any organization. Our machine learning-based customer analytics solutions segment your customers into personas.
    • We create segments based on different attributes and advanced machine-learning algorithms.
    • Need-based segmentation considers Customer needs & wants are used to make segments.
    • Value-oriented segmentation makes customers groups based on their economic score (value). RFM segmentation divides customers into best, likely to churn, loyal, etc. based on Recency, frequency, and monetary value of past transactions.

  • Behavioral Analysis

    Behavioral Analysis

    • We can predict customer actions with our behavioral analysis models that use machine learning algorithms on large data sets.
    • We use predictive modeling and customer segmentation to get a deeper picture of a customer’s buying habits and preferences.
    • This allows marketers to target each customer segment uniquely in an effective manner, and improve the response rate of campaigns.
Analyzing reviews​

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Market Research

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Manual testing​

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Identifying key features

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Analyzing reviews​

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Manual testing​

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Customer analytics solutions include
Personalize campaigns, predict results, and optimize spend with Express Analytics’ customer analytics solutions built for CMOs and business leaders.

  • Customer Satisfaction Scores

    Our solutions cover determining and monitoring customer satisfaction scores to understand how perfectly a business matches customer needs.

  • Cohort Analysis

    We conduct cohort analysis to investigate customer behavior across the journey of every customer.

  • Conjoint Analysis

    Determine the predicted performance of your service or product in the future market.

  • Voice of customer analysis

    Our solution can gather and examine considerable amounts of VoC data rapidly and perfectly, from invisible market trends to customer preferences.

  • Look-alike Modeling

    Help you find and connect with possible customers who look and behave like your ‘absolute’ target group. Identify and effortlessly convert users who are identical to your target group.

  • Recommendation Engine

    We use an analytics-based personalization system to suggest content according to the behavior and interests of identical visitors.

Advanced Analytics and Visualisation
High Performance Analytics Platform

  • Sentiment Analysis

    Automatically find the moods and content of customer reviews, emails, or social media posts.

    Sentiment Analysis

    Automatically find the moods and content of customer reviews, emails, or social media posts.

  • Personalized Marketing

    Increase the productivity of your advertising efforts by personalized advertising.

    Personalized Marketing

    Increase the productivity of your advertising efforts by personalized advertising.

  • Cross- and Up-selling

    Shift your marketing efforts to customers where the preferred result is most likely to occur.

    Cross- and Up-selling

    Shift your marketing efforts to customers where the preferred result is most likely to occur.

  • Marketing Attribution

    The goal of marketing attribution is to know the value contribution of various marketing channels according to data.

    Marketing Attribution

    The goal of marketing attribution is to know the value contribution of various marketing channels according to data.

  • Personalized Product Recommendations

    Allow your customers to find their preferred products via personalized product recommendations.

    Personalized Product Recommendations

    Allow your customers to find their preferred products via personalized product recommendations.

  • Price Optimization

    By defining the best pricing according to past data analysis, businesses can implement dynamic pricing or create promotional campaigns.

    Price Optimization

    By defining the best pricing according to past data analysis, businesses can implement dynamic pricing or create promotional campaigns.

Feature One

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Feature Second

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Feature Third

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Who needs customer analytics?

Read about how we work and then let’s book a call to chat about your project.
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Want to book an intro call? We can do that!

  • Marketing Team

    Create lookalike audiences and segments. Deliver the exact message by grouping audiences perfectly and understanding target populations.

  • Product Team

    Measure features, customer journeys, and usage. The product team can test product changes with real audiences.

  • Customer Support Team

    Segregates ‘information’ from garbage data. The support team will get clear knowledge of what’s not working well and how you can enhance your service operations further.

  • Sales Team

    Identify which services or products are more popular across several market segments by looking at past sales data
FAQ’s
You’ve Got Questions. We’ve Got Answers

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Why Choose Express Analytics?

We offer different customer acquisition strategies as part of the customer acquisition process. By analyzing data like a customer’s historical transactions and interactions, Express Analytics helps you identify customers who may be at risk of discontinuing a product or service, thereby controlling the rate of customer attrition. Express Analytics uses advanced data analysis techniques to collect information related to your clients. The company provides customer analytics consulting services to improve customer retention, CLV and grow your business. We are engaged in offering customized solutions tailored to match your goals, and are available to provide continuous support.

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